As an IU-sponsored Anthem medical plan holder, you have access to Anthem’s National PPO (BlueCard PPO) network of providers and facilities across the U.S., as well as out-of-network benefits.
Before traveling
Download the Sydney Health mobile app. You can use the app to view your medical plan ID card, find a provider, visit with a doctor virtually through LiveHealth Online, and contact Anthem Member Services.
Non-emergency care
You can search for a provider in Anthem’s BlueCard PPO national network in any of these ways:
- Using the “Find a Doctor” tool at anthem.com
- Through the Sydney Health mobile app
- Call Anthem Member Services at 844-736-0920
Emergency care
Call 911 or go to the nearest hospital.
If you are admitted to the hospital, call Anthem Member Services at 844-736-0920 within 48 hours of admission, or as soon as possible.
Paying for services
Present your medical ID card to the network facility and pay any deductible/coinsurance/copayment amount. The facility will electronically file the claim for you.
If you visit a non-network facility, you will need to pay upfront, then submit a copy of your receipt and a completed Medical Claim Form to Anthem for reimbursement.
Travel benefit
Beginning January 1, 2023, IU medical plan benefits were expanded to include a travel benefit of up to $2,000 annually for covered medical services not available within 100 miles of your home, subject to plan cost shares. You must pay for eligible travel and lodging expenses upfront, then submit them to Anthem for reimbursement using the following process:
As an IU-sponsored Anthem medical plan holder, you have access to the national CVS Caremark pharmacy network, which includes most retail and supermarket chain pharmacies and some independent pharmacies.
Find a pharmacy
Visit the CVS Caremark Pharmacy Locator or call CVS Caremark Member Services at 866-234-6952 to find a network pharmacy near you.
Paying for prescriptions
Present your medical ID card to the network pharmacy and pay any deductible/coinsurance/copayment amount. The pharmacy will electronically file the claim for you.
If you visit an out-of-network pharmacy, you will be required to pay up front for your prescriptions, then submit a copy of the receipt and a completed claim form to CVS Caremark for reimbursement.
Replacement of Medications, Medical Devices, and Eyeglasses or Contact Lenses
If you are traveling more than 100 miles from home, Assist America may be able to arrange to refill a lost or forgotten prescription, or to ship replacement eyeglasses, corrective lenses, or medical devices to you. You are responsible for any costs associated with this service.
Contact Assist America 24/7 by calling 800-872-1414 or by pressing the “Tap for Help” button in the Assist America mobile app.
As an IU-sponsored Cigna dental plan holder, you have access to the national Total CIGNA DPPO network. You can find a network dentist outside of Indiana using the online Find a Dentist tool or by calling Cigna Member Services at 800-244-6224
Paying for services
Present your dental ID card to the network facility and pay any deductible/coinsurance/copayment amount. The facility will electronically file the claim for you.
If you visit a non-network dentist, you must pay upfront for services, then submit a completed claim form (available by logging in to Cigna.com) and a receipt to Cigna for reimbursement.
As an IU-sponsored Anthem medical plan holder, you have access to a national network of vision care providers. Find a network provider outside of Indiana by using the online provider search tool or calling the customer service number listed below.
Paying for services
Present your ID card to the network facility and pay any deductible/coinsurance/copayment amount. The facility will electronically file the claim for you.
If you visit a non-network provider, you must pay upfront for services, then submit a copy of the receipt and a completed claim form for reimbursement to Anthem Blue View Vision.
