To help you quickly find the information you need, we’ve organized our customer service contacts by category. Select the category that matches your inquiry. If you’re unsure where to find the information you need, please contact AskHR. We’re here to help!
Your health benefits are listed on the health plans pages for your group. If you need further assistance, you can reach out to the appropriate contact by phone or online.
Medical—Anthem
Member Services: 844-736-0920
Precertification: 866-643-7087
Blue Access PPO providers in Indiana: www.anthem.com
BlueCard PPO providers nationwide: provider.bcbs.com
BCBS Global Core providers internationally: www.bcbsglobalcore.com or 800-810-2583
Vision—Anthem Blue View Vision
www.anthem.com
Member Services: 866-723-0515
Prescription—CVS Caremark
www.caremark.com
Member services or mail order services: 866-234-6952
Specialty prescriptions—Archimedes
Member services: 888-330-8248
Email: iuconcierge@archimedesrx.com
Dental—Cigna Dental
www.cigna.com
Member Services: 800-244-6224
You can learn more about plans available to you on the retirement plans page. If you have questions or need assistance, reach out to the following contact.
Fidelity
www.netbenefits.com/indiana
Service: 800-343-0860
Appointment scheduling:
Online scheduling tool or 800-642-7131
Speak to a Workplace Financial Consultant: 800-328-6608
The Public Employees’ Retirement Fund (PERF)
www.in.gov/inprs/
Service: 844-GO-INPRS (844-464-6777)
The Teachers Insurance and Annuity Association of America-College Retirement Equities Fund (TIAA)
Reach out for legacy accounts only.
www.tiaa.org/public/
Service: 800-842-2252
Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Access your IU HSA and FSA services through the WEX website at benefit-info.com/iu/(available after you open your account).
Service: 800-284-8412
Email: IUSupport@wexinc.com
INDIANA UNIVERSITYHUMAN RESOURCES
