Marathon Health

Coming Soon: Employee Health Centers

Beginning this March, IU faculty, staff, and family members enrolled in IU-sponsored medical insurance will have access to the Marathon Health Network of employee health centers.

Review the information and FAQs below to learn more. Additional details will be sent to eligible employees via email and the IU Today in the coming weeks, so be sure to check back often.

Eligibility

Full-time faculty and staff employees and family members covered by an IU-sponsored employee medical plan (the Anthem PPO HDHP or Anthem PPO $500 Deductible Plan) will have access to the Marathon Health Network.

Locations

The Marathon Health Network consists of eight health centers across Indiana—a new center opening in Bloomington and seven established centers in the Indianapolis area—as well as additional locations in other states. Find a Marathon Health center in Indiana or in other states.

Services

Services available through the centers include preventive and acute care, chronic condition management, lab services, health coaching, and mental/behavioral health counseling, with the added flexibility of both in-person and virtual appointments. Learn more about the services available at the health centers.

Cost

Preventive care will continue to be available at no cost, while most other visits cost just $35. Claims from the health centers are billed through your IU medical plan and applied towards your annual deductible and out-of-pocket just like any other claim.

Scheduling Appointments

You can schedule or cancel appointments on the Marathon Health app, online through their web portal, or by calling their toll-free number. The ability to schedule appointments and register for the portal will be available to IU members in early March. Watch for emails directly from Marathon Health for information on how and when to register.

Frequently Asked Questions

Updated 1/30/2024

General

Why should I use the Marathon Health centers?

The Marathon Health centers are a convenient option for eligible participants to obtain preventive and sick care, health coaching, chronic condition management, and mental/behavioral health counseling. There are several benefits of using the Marathon Health centers:

  • Time: Little or no waiting—appointments ensure patients have time with a provider, but are handled quickly, unless you are scheduled for a comprehensive health review with your provider.
  • Cost: Healthcare and coaching services are free or available for a small copay.
  • Convenience: Fast access to care for diagnosis and treatment of illness or injury.
  • Efficiency: No need to drive long distances for an appointment or lab test.
Who is Marathon Health?

Marathon Health is an industry leader in employer-sponsored health care centers. They partner with organizations to provide employee healthcare from convenient onsite, nearby, or virtual centers. Marathon Health partners with more than 200 employers and operates more than 200 health centers across the country.

Who can use the Marathon Health centers?

Full-time faculty and staff employees and family members covered by an IU-sponsored employee medical plan (the Anthem PPO HDHP or Anthem PPO $500 Deductible Plan) will have access to the Marathon Health Network. 

Are the Marathon Health centers just for IU employees?

No. The Marathon Health centers are shared with other employers. However, IU is currently the only employer that will be using the new health center in Bloomington.

Can IU retirees use the Marathon Health centers?

No. Currently, Marathon Health is not able to bill Medicare, so the centers can only be used by active employees and family members covered by an IU-sponsored medical plan. 

What do I get as a member?

As a member, you have access to in-person or virtual appointments from any health center in the Marathon Health Network. Health centers are in Indiana (one in Bloomington and seven in the Indianapolis area); Charlotte, NC; Cincinnati, OH; Columbus, OH; Kalamazoo, MI; Las Vegas, NV; Orlando, FL; Salt Lake City, UT and Richmond, VA. Marathon continues to expand in Indiana and across the country, so additional centers may be added in the future. For health center locations and hours, visit marathon-health.com/locations.

Can I visit any Marathon Health center in the U.S.?

Yes. You may use any Marathon Health location in their national network.  This means you and your covered family members can access the Marathon Health centers while traveling for personal or professional reasons throughout the country.

Who staffs the health centers?

The health centers are staffed by Marathon Health providers, which may include physicians, nurse practitioners, behavioral health counselors, medical assistants, and other clinicians. Each health center is staffed according to the services offered.

How does this benefit me if there is not a Marathon Health center near my campus or home?

Marathon Health continues to look for options to expand across Indiana. In the meantime, virtual visits with Marathon Health providers are available for members in network states, including Indiana. Additionally, if you are traveling to a campus that has a Marathon Health Center nearby, or if you have covered dependents near one of their network locations, you can schedule an in-person appointment. As additional health centers are added in the future, we will communicate that information to employees.

Cost

How much do services at the health centers cost?

Preventive care and labs are available at no cost. Other visits including acute and mental/behavioral health care are $35 per visit until your annual out-of-pocket maximum has been met. Examples of other visits include those to treat an illness, injury, or diagnosed chronic condition. The visit fee is due at the time of service for those that have not met their annual out-of-pocket maximum.

Will the cost of visits apply to my deductible and out-of-pocket maximum?

Yes. Claims from the health centers are billed through your IU medical plan and applied towards your annual deductible and out-of-pocket just like any other claim.

Can I use my HSA to pay for my visit?

Yes. You can pay for your visit with your HSA just like at any other eligible healthcare provider.

Can I use my Healthcare FSA to pay for my visit?

Yes. You can pay for your visit with your Healthcare FSA just like at any other eligible healthcare provider. If you are also enrolled in a health savings account (HSA), remember that you cannot use your FSA funds for medical services until you’ve met your annual HDHP deductible.

Services

What services are available?

Services include preventive care (annual exams and screenings), acute (sick) care, chronic condition management (diabetes, hypertension, high cholesterol), health coaching (weight loss, smoking cessation, stress management), mental/behavioral health counseling (anxiety, addiction, depression) and lab services (blood and urine tests).

Can Marathon Health providers prescribe medications?

Yes. Marathon Health providers can prescribe medications for conditions treated at the health centers.

Can my children use the health centers?

It depends. If your child is covered under your IU-sponsored health plan, the following services are available:

  • Children aged 2 and older can be scheduled for acute (sick) care such as cough, cold, fever, rash, etc.
  • Children aged 5 and older can be scheduled for sports/camp physicals. 
  • Children aged 12 and older can be scheduled for acute (sick) care, primary care, and mental/behavioral health counseling. 
    • Children between the ages of 6 and 12 may be eligible for mental/behavioral health counseling within the context of a family therapy session and with guardian present.

Contact Marathon Health for additional details about the services available for children.

What types of lab services are available?

Blood work and lab tests processed and/or drawn at the center include hemoglobin A1C, lipid panel, glucose, complete blood count, kidney/liver function, pap smear/cervical cancer screening, STI screening, urinalysis, pregnancy testing, rapid strep, COVID, and flu.

Does Marathon Health take outside lab orders?

Yes. Marathon Health accepts outside lab orders. For outside lab orders, your provider can send the lab order to Marathon via fax or through the online portal messaging tool (where interoperability exists). You can also drop off the order to the Marathon Health Center location you intend to use. Outside lab orders require at least 1-business day advance notice and must be scheduled. There is no walk-in lab option.

If you see a Marathon Health provider, they can also order labs for you. Those can be done at your appointment, or scheduled on a different day, depending on your situation. Speak with Marathon Health to help schedule lab services for your visit. 

Can I still use my existing primary care provider?

Yes. The healthcare provided at Marathon Health is available for you to use if you choose. Employees are not required to use the Marathon Health centers; rather they are an additional resource that may be used to supplement or replace your current care providers. The centers are always available for acute(sick) care visits. Additionally, you have the option to utilize them for your primary care or you may continue with your existing primary care physician.  If you need to be referred for specialty care, the Marathon Health care team can provide the referral, help you understand your options, and help coordinate the referral. Common referrals include mammograms, x-rays, colonoscopies, mental health, cardiac testing and more.

If I am injured at work, can I use the health centers for Worker’s Compensation care?

No. Employees must continue to follow the current protocol for Worker’s Compensation cases.  Information on the Worker's Compensation is available at hr.iu.edu/workers.

Scheduling Care

How do I schedule or cancel appointments?

You can schedule or cancel appointments on the app, online through the portal at my.marathon-health.com (registration required), or by calling 866-434-3255. The ability to schedule appointments and register for the portal will be available to IU members in early March. Watch for emails directly from Marathon Health for information on how and when to register.

Do the health centers take walk-ins?

No. However, same- and next-day appointments will be available. Staffing levels will be continually monitored to ensure same-day appointments are available as often as possible.

Do I need a referral to make an appointment with a Marathon Health provider?

No. The only requirement to make an appointment is that you are covered by an IU-sponsored employee medical plan.

Can I schedule a same-day appointment?

Yes. If a same-day appointment is available, you can schedule the same day.

Can the health centers be used for emergencies?

No. In the event of an emergency call 9-1-1 or go to the nearest hospital emergency room.

Do I have to use my PTO or Sick Time to visit the centers?

Yes. Paid time off should be used as usual for doctor appointments.

What hours are the health centers open?

Health center hours vary by location. Visit marathon-health.com/locations for more information on the days and hours of operation for the center you are planning to schedule with.

Can I visit with a Marathon Health provider virtually from anywhere in the U.S.?

No. There must be a Marathon Health Network health center in the state that the patient is physically in at the time of the appointment. These locations can be found at www.marathon-health.com/locations/. If a provider isn’t available where you are, you have additional options for virtual visits through your Anthem medical insurance.

Marathon Health Portal/Mobile App

What is the Marathon Health Portal?

The Marathon Health Portal allows you to schedule and view your appointments, securely message your care team, request medication refills, view your health records and connect your fitness devices. The ability to schedule appointments and register for the portal will be available to IU members in early March. Watch for emails directly from Marathon Health for information on how and when to register.

When will the portal be open for IU members?

The ability to schedule appointments and register for the portal will be available to IU members in early March. Watch for emails directly from Marathon Health for information on how and when to register.

Confidentiality

Will my personal health information be kept private?

Yes. The care you receive at Marathon Health and your personal health information are protected by state and federal law. Your personal health information will not be shared with your employer without your written consent. For more information, go to marathon-health.com/privacy.