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This option is best for urgent medical needs that are not life threatening. Visits are available 24/7 where the doctor can assess your condition, provide treatment options, and send a prescription to the pharmacy, if needed.

• Receive care for: Adults (age 18 & older)
• Common conditions treated: flu or cold, sinus infection, pink eye, rashes, fever
• Cost: $59
• Hours: 24/7

How to access care:

• Desktop: Log in to LiveHealth Online then select the Medical – Urgent Care option.
• Mobile: Log in to the Sydney Health app and select Care from the navigation bar, then Video Visit.

Please note that any individuals over the age of 18 must have their own account with unique email address, due to privacy and security requirements mandated by the Health Insurance Portability and Accountability Act (HIPAA).

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This option allows you to schedule an appointment with a Spanish-speaking provider for urgent medical needs that are not life threatening. Visits are typically available same day. The doctor can assess your condition, provide treatment options, and send a prescription to the pharmacy, if needed.

• Receive care for: Adults (age 18 & older)
• Common conditions treated: flu or cold, sinus infection, pink eye, rashes, fever
• Cost: $59
• Hours: By appointment, 7 a. m. – 11 p. m., 7 days a week

How to access care:

• Desktop: Log in to LiveHealth Online then select the Cuidado Médico option.
• Mobile: Log in to the Sydney Health app and select Care from the navigation bar, then Video Visit.

Please note that any individuals over the age of 18 must have their own account with unique email address, due to privacy and security requirements mandated by the Health Insurance Portability and Accountability Act (HIPAA).

Schedule your visit

This option is best for urgent medical needs that are not life threatening. Visits are available 24/7 where the doctor can assess your condition, provide treatment options, and send a prescription to the pharmacy, if needed.

• Receive care for: Children (age 0-17)
• Common conditions treated: flu or cold, sinus infection, pink eye, rashes, fever
• Cost: $59
• Hours: 24/7

How to access care:

• Desktop: Log in to LiveHealth Online then select the Medical for Kids – Urgent Care option.
• Mobile: Log in to the Sydney Health app and select Care from the navigation bar, then Video Visit.

To have a visit for your child, create your own account first and add any children under the age of 18 to your profile when prompted. When you start a visit, you’ll be asked who the visit is for.

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With LiveHealth Online Allergy you can access board certified doctors who are knowledgeable about the latest trends and treatment recommendations for allergy care. You can also receive exclusive coupons for allergy relief products, an educational guide, and special access to an allergy app which can help you keep track of the pollen counts in your area.

• Receive care for: Adults (age 18 & older)
• Common conditions treated: sinus infection, itchy skin, watery eyes
• Cost: $59
• Hours: 24/7

How to access care:

• Desktop: Log in to LiveHealth Online then select the Allergy option.
• Mobile: Log in to the Sydney Health app and select Care from the navigation bar, then Video Visit.

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LiveHealth Online Dermatology spans the spectrum of dermatology concerns, with board-certified dermatologists who can treat nearly 3,000 conditions of the skin, hair, and nails.

• Receive care for: Adults (age 18 & older)
• Common conditions treated: Acne, Athlete's Foot, Hives, Cold Sores, Eczema, Genital Herpes or Warts, hair loss, Lice, Melanoma, Moles, Poison Ivy, Psoriasis, Ringworm, Rosacea, Shingles
• Cost: $95
• Hours: 24/7

How to access care:

• Desktop: Log in to LiveHealth Online then select the Dermatology option.

Describe the reason for your visit and upload any photos of the affected area. A dermatology specialist will provide a diagnosis, treatment plan, and a prescription, if needed.

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The Sleep practice allows you to conduct a live video visit with a board-certified sleep specialist. Doctors will listen to your sleep concerns and complete an initial assessment and plan your care.

• Receive care for: Adults (age 18 & older)
• Hours: By appointment

How to access care:

• Desktop: Log in to LiveHealth Online then select the Healthy Sleep option.
• Mobile: Log in to the Sydney Health app and select Care from the navigation bar, then Video Visit.

Schedule your visit

Video therapy visits with a therapist or psychologist are a great option for care when you are feeling overly stressed or anxious, are going through a life transition or having relationship issues, suffering with depression or feeling overly sad, coping with grief, having trouble dealing with an illness or suffering from panic attacks.

• Receive care for: Children (age 10 – 17) and adults (age 18 & older)
• Common conditions treated: stress, depression, grief, anxiety
• Cost: $95 per visit with a psychologist / $80 per visit with a therapist
• Hours: By appointment

How to access care:

• Desktop: Log in to LiveHealth Online then select the Psychology option.
• Mobile: Log in to the Sydney Health app and select Care from the navigation bar, then Video Visit.

To schedule an appointment based on a particular date, select Choose by Date. To schedule an appointment by provider, select choose by provider.

Schedule your visit

Using LiveHealth Online Psychiatry, you can meet with a board-certified psychiatrist who can help you with things such as stress, anxiety, depression, panic attacks, obsessive compulsive disorder (OCD), bipolar disorder, post-traumatic stress disorder (PTSD), and medication management concerns. Psychiatrists can prescribe non-controlled prescription medications as needed.

• Receive care for: Adults (age 18 & older)
• Common conditions treated: bipolar disorder, OCD, PTSD, panic attacks, depression, anxiety
• Cost: $175 initial consultation / $75 per follow-up visit
• Hours: By appointment

How to access care:

• Desktop: Log in to LiveHealth Online then select the Psychiatry option.
• Mobile: Log in to the Sydney Health app and select Care from the navigation bar, then Video Visit.

Schedule your visit

This option is best for urgent dental concerns when your primary care dentist is unavailable, such as infection, pain, swelling, and more. Depending on the situation, the dentist can also prescribe medications such as antibiotics and non-narcotic pain relievers, as appropriate.

• Receive care for: Adults (age 18 & older)
• Common conditions treated: infection, pain, swelling, oral sores, lesions
• Cost: $49
• Hours: 24/7

To visit with a dentist, log in to MyCigna.com (you must connect to the portal via your MyCigna account in order to use the service without having to enter a payment method). Select the blue button to Talk to a Dentist, then select Connect. 

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