Telemedicine

Medical Visits

IU medical plan members have 24/7 virtual access to board-certified doctors. Telemedicine visits are already part of your IU-sponsored medical plan coverage and only cost $59 per visit. The doctor can assess your condition, provide treatment options, and send a prescription to the pharmacy, if needed.

  • Receive care for: flu or cold, sinus infection, pink eye, rashes, fever
  • Cost: $59
  • Hours: 24/7

Anthem LiveHealth Online also offers online psychology and psychiatry services, as well as specialized pediatric medical practitioners. These services are only available to Anthem medical plan members.

Telemedicine visits through your personal in-network physician or your IU-sponsored medical plan are covered at no cost, for any reason, for all members of IU-sponsored medical plans from March 17, 2020 through September 30, 2020.

How to access services:

Anthem members:

Go to www.livehealthonline.com, or download the mobile app:
Apple App Store button Google Play Store

IU Health members:

Go to iuhealth.org/virtual-visits-app, or download the mobile app:
Apple App Store button Google Play Store


Dental Visits

IU Dental Plan members have 24/7 virtual access to licensed dentists for urgent dental concerns such as infection, pain, swelling, and more. Depending on the situation, the dentist can also prescribe medications such as antibiotics and non-narcotic pain relievers, as appropriate.

  • Receive care for: pain, swelling, infection
  • Cost: $45
  • Hours: 24/7

How to access services:

  1. Log in to MyCigna.com (you must connect to the portal via your MyCigna account in order to use the service without having to enter a payment method)
  2. Under “Latest Updates” at the bottom of the page, select the link to See details (there will be a blue heart/plus sign icon near to the link)
  3. Click Get Started in the popup box
  4. Click Sign up to get started or click Log in now if you already have a TeleDentists account
  5. Follow the prompts to request a consultation