Childcare and Eldercare

Care at Work by

The Care@Work program provides eligible employees with the following benefits:

  • Premium Membership—access the Care@Work web portal to find, book, and pay for caregivers online; find backup care; and explore guides, articles, and tools on child, senior, home, and pet care.
  • Senior Care Planning—personalized adult/senior care planning services.
  • Backup Care Services—find last-minute care providers at a reduced cost when normal care arrangements are disrupted.

Accessing Care@Work benefits starts by creating an account at When you are ready to use your Care@Work benefits, log in to your account or call 855-781-1303 (select option 4). Services are available nationally.


The Care@Work program is available to the following groups:

  • All full-time Academic and Staff employees, and IU Medical and Optometry Residents (enrollment in an IU-sponsored medical plan is not required)
  • Graduate Appointees (GAs) enrolled in the IU-sponsored GA medical plan

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Care@Work Benefits

Premium Membership

With your Care@Work ( Premium Membership, you have unlimited virtual access to find, schedule, manage, and pay for care. IU pays for access to this service; but you pay the full cost of caregivers you hire. Here are some ways you can use your premium membership:

  • For Children: Babysitters, Nannies, Au Pairs, Special Needs Caregivers, Tutors
  • For Adults & Seniors: Senior Caregivers, Home Health Aides, Special Needs Caregivers
  • For Pets: Dog Walkers & Pet Sitters
  • For Home: Housekeepers and Providers for errands, house sitting, and more

How Premium Membership Works

Senior Care Planning

Your Senior Care Planning benefit provides you with the support and guidance of experienced Senior Care Advisors who can assist you and your family along your journey through the uncertain terrain of senior caregiving.

How Senior Care Planning Works

Backup Care Services

Backup Care Services help families find last-minute care at a reduced cost when normal care arrangements are disrupted. Care@Work has a network of professional, vetted backup care providers for in-home care and a national network of licensed childcare centers operated by national and local brands for in-center care.  

As an alternative, you can use your own provider outside the Care@Work network for backup care. When you use this option, you must pay the provider or center directly, then submit a receipt to Care@Work within 30 days for reimbursement. 

Each eligible member can request up to 15 days of child or adult care per year, which may consist of any combination of Backup care Services (including Personal Network Backup Care) at the copays listed below.

Copays and Maximums

Backup Care Service* Copay
In-center Backup Childcare $15/day for each child
In-Home Backup Childcare $6/hour

4 hour minimum/10 hour maximum per day (requests above 10 hours will count as a second day of care)
In-home Backup Adult Care $6.00/hour
Personal Network Backup Care (In-home and In-center) Up to $125/day minus standard copay:
  • $6/hour for in-home childcare
  • $15/day per child for in-center childcare

How Backup Care Works


Background check companies sub-contracted by can verify information contained in provider profiles. Preliminary background checks are at no cost to the employee. Information based on reviews and ratings is also available, with the ability to provide one's own review and rating.

The well-being of IU employees and their families is of the highest priority. The Care@Work website offers an extensive Safety Center of information, tips, and tools to help evaluate risk and stay savvy about safety; for example, how to make smart decisions when searching for a caregiver.

Tax Considerations

The IRS may consider the backup care services provided through in a given calendar year as a taxable benefit. Beginning with the 2020 tax year, Indiana University will report taxable benefits as follows:

  • Adult Care is considered taxable income and will be added to your paycheck at the end of the calendar year.
  • Backup and Child Care may be considered a taxable benefit when used in conjunction with a Tax Saver Benefit (TSB) Dependent Care Account. The amount of the benefit you received, paid for by Indiana University, will be reported on your Form W-2 in Box 10 as Dependent Care Benefits. If the sum of your Backup Care plus your TSB Dependent Care contributions are greater than $2,500 (for employees who are married but filing separately) or $5,000 (for employees who are either married and filing jointly or single and filing as “Head of Household”), the amount over $2,500/$5,000 will be reported as taxable income.

It is the participant’s responsibility to pay any federal, state or local tax liability, or other fees or gratuities, connected with use of the program. For further guidance on this topic please contact a tax professional or the IRS directly (


855-781-1303 (select option 4)

IU Human Resources