Online Account Security
Creating online accounts for your IU benefit plans is central to managing your benefits and keeping your personal information, such as beneficiaries or investments, up to date. The resources and tips below outline simple steps you can take to protect yourself and your benefit accounts online.
Register, set up, and routinely monitor your online benefit accounts.
- Create online accounts for your IU benefit plans and regularly log in to monitor them.
- Sign up for foreign login and activity alerts to receive notifications when there is activity on your account.
Use strong, unique passwords or passphrases, and never share them.
- Each of your online accounts should use a unique password or passphrase.
- You can use a trusted passphrase vault program to help create and track them so you don’t have to remember your credentials for each account.
- Never share your password or passphrase with anyone, including friends, family, or computer support technicians.
Use multi-factor authentication.
- Also known as “two-factor authentication”, this feature requires a second credential to verify your identity when logging in to your accounts (for example, using Duo or entering a unique code sent by text message or email).
Keep your personal information current with IU and benefit vendors.
- Keeping your email, phone number, and address up to date ensures you can be reached immediately if there is a problem with your account.
Monitor your credit report to catch signs of identity theft early.
- Federal law allows you to receive a free copy of your credit report every 12 months from each of the three nationwide credit reporting agencies by visiting AnnualCreditReport.com.
- Anthem medical plan members also have access to free identity repair, credit monitoring, and identity monitoring services through AllClear ID.
Be wary of free Wi-Fi.
- Free Wi-Fi networks, such as unsecured public Wi-Fi available at airports or restaurants, pose security risks for your privacy. Always use a secure network connection when accessing your online accounts.
- Learn how to secure your devices and protect your home network.
Beware of phishing attacks and scams.
- Phishing is an attempt by cybercriminals to solicit your personal information through legitimate-looking emails, phone numbers, web links, or attachments. Learn how to recognize and avoid these attacks.
- Increase your awareness of common online scams and frauds.
Use antivirus software and keep your apps and software current.
- Make sure you have trustworthy antivirus software installed and updated to protect your computers and mobile devices from viruses and malware.
- Keep all your software up to date with the latest patches and upgrades and uninstall programs that you no longer use.
Know how to report identity theft and cybersecurity incidents.
- For identity theft: Submit a report at IdentityTheft.gov
- For cybersecurity incidents related to your online benefit accounts, contact the vendor immediately.
- Anthem: 844-736-0920
- Care.com: 855-781-1303
- Cigna: 800-244-6224
- CVS Caremark: 866-234-6952
- Fidelity: 800-343-0860
- IU Health Plans: 866-895-5975
- Nyhart: 800-284-8412
- PERF: 844-GO-INPRS
- Weight Watchers: 866-204-2885
Explore more ways to protect your personal information and privacy from the Federal Trade Commission or Ready.gov.