Human Resources

The Marathon Health centers are a convenient option for eligible participants to obtain preventive and sick care, health coaching, chronic condition management, and mental/behavioral health counseling. There are several benefits of using the Marathon Health centers:

• Time: Little or no waiting—appointments ensure patients have time with a provider, but are handled quickly, unless you are scheduled for a comprehensive health review with your provider.
• Cost: Healthcare and coaching services are free or available for a small copay.
• Convenience: Fast access to care for diagnosis and treatment of illness or injury.
• Efficiency: No need to drive long distances for an appointment or lab test.

Marathon Health is an industry leader in employer-sponsored health care centers. They partner with organizations to provide employee healthcare from convenient onsite, nearby, or virtual centers. Marathon Health partners with more than 200 employers and operates more than 200 health centers across the country.

Employers, employees, and insurance companies have seen significant healthcare cost increases each year. With Marathon Health, you gain an additional choice to receive affordable, convenient, quality care.

As a Marathon Health patient you can receive a scope of virtual and in-person services that includes everything from routine checkups and acute needs to chronic condition management, mental health screenings, wellness counseling, and more. Additionally, your Marathon Health doctor has more time during your appointment to listen to your specific concerns, goals, and needs and can help support healthy lifestyle changes that make sense to you.

Full-time faculty and staff employees and family members covered by an IU-sponsored employee medical plan (the Anthem PPO HDHP or Anthem PPO $500 Deductible Plan) will have access to the Marathon Health Network. 

No. The Marathon Health centers are shared with other employers. However, IU is currently the only employer that will be using the new health center in Bloomington.

No. Currently, Marathon Health is not able to bill Medicare, so the centers can only be used by active employees and family members covered by an IU-sponsored medical plan. 

As a member, you have access to in-person or virtual appointments from any health center in the Marathon Health Network. Marathon Health providers offer a personalized level of service and can help you manage your overall care. So, instead of waiting to see a specialist to receive care, you can take advantage of the variety of services offered at your health center and through virtual care. Additionally, Marathon Health providers see fewer patients than a typical primary care doctor, allowing them to spend more time with you when you need it, start appointments on time, and provide you with flexible appointment availability.

Yes. You may use any Marathon Health location in their national network. This means you and your covered family members can access the Marathon Health centers while traveling for personal or professional reasons throughout the country.

The health centers are staffed by Marathon Health providers, which may include physicians, nurse practitioners, behavioral health counselors, medical assistants, and other clinicians. Each health center is staffed according to the services offered.

Marathon Health continues to look for options to expand across Indiana. In the meantime, virtual visits with Marathon Health providers are available for members in network states, including Indiana. Additionally, if you are traveling to a campus that has a Marathon Health Center nearby, or if you have covered dependents near one of their network locations, you can schedule an in-person appointment. As additional health centers are added in the future, we will communicate that information to employees.

There are limited free back-in street parking spaces outside of the Bloomington center, however please consider parking inside of the garage attached to the building. There are four dedicated spaces for Marathon Health patients; however, you are welcome to park anywhere that is not marked as reserved. Make sure to bring your parking ticket inside with you for Marathon Health to validate (they cover 100% of the parking fee). 

Preventive care and labs are available at no cost. Other visits including acute and mental/behavioral health care are $35 per visit until your annual out-of-pocket maximum has been met. Examples of other visits include those to treat an illness, injury, or diagnosed chronic condition. The visit fee is due at the time of service if you have not met your annual out-of-pocket maximum.

Yes. Claims from the health centers are billed through your IU medical plan and applied towards your annual deductible and out-of-pocket just like any other claim.

Yes. You can pay for your visit with your HSA just like at any other eligible healthcare provider.

Yes. You can pay for your visit with your Healthcare FSA just like at any other eligible healthcare provider. If you are also enrolled in a health savings account (HSA), remember that you cannot use your FSA funds for medical services until you’ve met your annual HDHP deductible.

Services available at the health centers include preventive care (annual exams and screenings), acute (sick) care, chronic condition management (diabetes, hypertension, high cholesterol), health coaching (weight loss, smoking cessation, stress management), mental/behavioral health counseling (anxiety, addiction, depression) and lab services (blood and urine tests). Learn more about what’s available.

Yes. Marathon Health providers can prescribe medications for conditions treated at the health centers.

It depends. If your child is covered under your IU-sponsored health plan, the following services are available:

• Children aged 2 and older can be scheduled for acute (sick) care such as cough, cold, fever, rash, etc.
• Children aged 5 and older can be scheduled for sports/camp physicals. 
• Children aged 12 and older can be scheduled for acute (sick) care, primary care, and mental/behavioral health counseling. 
• Children between the ages of 6 and 12 may be eligible for mental/behavioral health counseling within the context of a family therapy session and with guardian present.

Contact Marathon Health at 866-434-3255 for additional details about the services available for children.

Blood work and lab tests processed and/or drawn at the center include hemoglobin A1C, lipid panel, glucose, complete blood count, kidney/liver function, pap smear/cervical cancer screening, STI screening, urinalysis, pregnancy testing, rapid strep, COVID, and flu.

Yes. Marathon Health accepts outside lab orders. For outside lab orders, your provider can send the lab order to Marathon via fax or through the online portal messaging tool (where interoperability exists). You can also drop off the order to the Marathon Health Center location you intend to use. Outside lab orders require at least one business day advance notice and must be scheduled. There is no walk-in lab option.

If you see a Marathon Health provider, they can also order labs for you. Those can be done at your appointment, or scheduled on a different day, depending on your situation. Speak with Marathon Health to help schedule lab services for your visit. 

Yes. The healthcare provided at Marathon Health is available for you to use if you choose. Employees are not required to use the Marathon Health centers; rather they are an additional resource that may be used to supplement or replace your current care providers. The centers are always available for acute(sick) care visits. Additionally, you have the option to utilize them for your primary care or you may continue with your existing primary care physician.  If you need to be referred for specialty care, the Marathon Health care team can provide the referral, help you understand your options, and help coordinate the referral. Common referrals include mammograms, x-rays, colonoscopies, mental health, cardiac testing and more.

No. Employees must continue to follow IU’s existing protocols for Workers’ Compensation cases. 

Marathon Health systems are not connected to other primary care medical providers. It is up to each patient to transfer medical records from their prior provider. To initiate this process, contact Marathon Health at 866-434-3255.

Scheduling or cancelling appointments is quick and easy using one of the following options:

• Marathon Health app: Schedule from your Apple or Android device.
• Online portal: Schedule from the Marathon Health Patient Portal.
• Toll-free number: Call 866-434-3255 for direct assistance or to schedule mental/behavioral health visits.

All services require an appointment. However, for acute (sick) care, however every effort is made to get employees in within 48 hours. For preventive visits, appointments are typically available within 5 business days.

No. However, same- and next-day appointments will be available for acute (sick) care. Staffing levels will be continually monitored to ensure same-day appointments are available as often as possible.

No. The only requirement to make an appointment is that you are covered by an IU-sponsored employee medical plan.

Yes. If a same-day appointment is available, you can schedule the same day.

No. In the event of an emergency call 9-1-1 or go to the nearest hospital emergency room.

Yes. Paid time off should be used as usual for doctor appointments.

Health center hours vary by location. Log in to the Marathon Health Patient Portal and select Appointments, then Health Center Locations for hours of operation for network centers.

No. There must be a Marathon Health Network health center in the state that the patient is physically in at the time of the appointment. These locations can be found by logging in to the Marathon Health Patient Portal and selecting Appointments, then Health Center Locations . If a provider isn’t available where you are, you have additional options for virtual visits through your Anthem medical insurance.

The Marathon Health online portal keeps your healthcare at your fingertips. Registration offers benefits such as:

• Booking in-person or virtual consultations.
• Direct messaging with your health care team.
• Easy access to test results.
• Prescription refill requests.
• Integration with fitness devices like Fitbit, Garmin, Apple or Google Fit to monitor your health journey.

To create an account, go to my.marathon-health.com and select New? Register Now.

• Step-by-step instructions to register:  English | Spanish

Yes. The care you receive at Marathon Health and your personal health information are protected by state and federal law. Your personal health information will not be shared with your employer without your written consent. For more information, go to marathon-health.com/privacy.

Like other healthcare providers, Marathon Health must capture some personal information so they can verify your identity and eligibility. For more information about Marathon Health’s privacy policies, go to marathon-health.com/privacy.