Q9: My associates or fellow employees are committed to doing quality work.
Help Me Feel Proud: Employees need to know that their colleagues are committed to producing quality work. They need to have honest and open communication, an understanding of each other’s work, and respect for each other’s efforts and results.
Managers, try this now: Be on the lookout for employees producing high-quality work. Take time to recognize these employees and share with the rest of the team what high quality work looks like.
Action Tool: Engaging Conversations: Quality Work
As a manager, you set performance standards and ensure that your team members adhere to them. Doing this creates an environment in which your team understands the work expected of them and promotes a culture of superior work.
Make time to talk with your team members about what quality means to them by asking some of these questions:
- As a team, how do we know when we have done good work?
- When do you feel like quality is important to our team? To our organization?
- When do you feel the most pride in your work?
- When was the last time you spoke with a team member about quality?
- When do you feel like your team members are committed to doing quality work? Why?
- How do you/we measure your own work and quality?
- What is a recent example of when you did more than your normal work to ensure quality? When did you last see a fellow employee do more than his or her normal work to ensure quality?
- What do you do when you see employees not doing quality work?
- What gets in our way of doing quality work every day?
- What improvements do you think we could make within our team that would enhance quality?
- What can I do to help you produce more quality work?
Originally produced by Gallup. Adapted with permission.
More Q9 resources
Employees want to know that everyone on their team is pitching in. Think of your team as a rowboat. If you have three team members rowing as hard as they can and one team member just sitting there doing nothing, it makes rowing for the entire group a little bit harder.”
- Gallup
Three Important Things to Focus on
Culture
Quality is a priority in the organization, and standards are upheld at all levels.
Individual Commitment
Individuals take responsibility for their actions and deliver the highest quality standards.
Team Commitment
Teams feel comfortable with questioning, confronting and being vigilant about what’s right.
