Frequently Asked Questions 

About the survey

Who is being surveyed?

This survey is open to all appointed, benefits-eligible staff employees hired on or before July 1, 2024. It is not open to part-time employees. Eligible employees on leave may take the survey if they wish.

When is the survey?

The survey is open from Sept. 23 through Oct. 14, 2024

Can I take the survey during work time?

Yes. It can be taken during work hours or at another time, 24/7 during the three-week survey window.

How do I take the survey?

On Monday, Sept. 23, eligible IU staff employees will receive an email from Gallup to their IU email account. The email will contain a unique link to the survey. Click the secure link to take the confidential online survey. Please do not forward this email to anyone as the unique link is only for you.

What if I do not have access to email or I did not receive an email invitation?

For those without email access, or if you did not receive an email invitation, the survey will also be available via a link on the homepage of this website. To ensure eligibility, you must use your employee ID and IU email address to access the survey.

I am getting an error when using a link to the survey: “The survey code you have entered is invalid.” Now what?

If your employee ID begins with 0s, please omit them when entering it in the Survey Code field.

Why are the emails from Gallup not marked as external?

Gallup is an important, trustworthy, third-party partner in our engagement work. In order to ensure that all eligible staff have the opportunity to complete the survey, IUHR has arranged for Gallup’s emails to be whitelisted and not marked as external. All emails sent by Gallup are pre-approved and scheduled with the IUHR survey team.

Can I take the survey on a mobile device?

Yes. The survey is available on most mobile devices.

How long will the survey take to complete?

The online survey should take less than 10 minutes to complete. If you are interrupted, the survey can be saved and resumed later.

Can I take the survey more than once?

No. You will only be able to complete the survey once.

I need help or require assistance. Who should I contact?

If you have any questions, please contact Gallup Client Support by reaching out to the help desk at:

If you require additional assistance or accommodations to complete the survey, please contact askHR.

Is the survey mandatory?

Participation in the survey is not mandatory, but highly recommended in order to allow staff employees the ability to be part of changes that directly affect their work life. The more responses we receive, the more information we have to guide meaningful change.

Why are we taking the survey again in 2024?

The survey is one part of a larger, continuous process. Each survey provides a snapshot in time of staff engagement. It will allow teams at IU to assess the impact of any previous action plans, then determine how to best focus their efforts to continually improve the employee experience.

Is this an opinion or satisfaction survey?

No. An engagement survey is not the same as an opinion or satisfaction survey. An engagement survey features specially developed questions that measure the extent to which the conditions that lead to engagement for each employee are being met.

Why are faculty employees not included?

Faculty employees utilize their own survey methods.

Results and what comes next

What happens if my work unit scores poorly?

The survey and results are not punitive. They are intended to provide a measurement of employee engagement at a specific point in time (the survey period). The results give teams data on their engagement to discuss, compare, and use in action planning.

What if I change jobs?

Your responses are rolled into the unit you belonged to when you took the survey. They will not move with you.

What is IU doing with the results?

The survey results belong to everybody and will be used by leaders and staff to enhance employee engagement at IU. HR colleagues, with support from the IUHR Organizational Development team, will assist teams in comparing new and previous survey results, determining what the results mean, what actions will lead to meaningful change, and putting plans to enhance engagement into action. Changes at the work unit level can be led by staff—reinforcing positive aspects of the culture and directly addressing any issues uncovered by the survey.

When will we see results of the survey?

High-level results of the survey will be shared with IU executives and HR leaders in January of 2025. HR professionals, with support from the IUHR Talent and Organization Development team will assist teams in working with results to create action plans.