Q2: I have the materials and equipment I need to do my work right.
Free Me From Unnecessary Stress: Getting people what they need to do their work is important in maximizing efficiency, in demonstrating to employees that their work is valued, and in showing that the company is supporting them in what they are asked to do.
Managers, try this now: Promptly respond to requests for tools and equipment that employees need to do their jobs properly, even if you cannot grant the request.
Action Tool: Engaging Conversations: Materials and Equipment
Use the tool below to start a discussion about what materials and equipment you and your team need to be successful.
The best managers know that they can influence engagement on this item by focusing on hardware, software and "humanware" when responding to team members’ requests for materials and equipment.
Employees are typically vocal during discussions about this item. Asking the following questions can help diagnose challenges or barriers you might face regarding this item:
- What do you need to get your job done?
- What are the essentials? What materials and equipment are essential to doing your job well?
- How happy are you with the availability and functionality of each of theseneeds?
- Does your work equipment (or lack thereof) lead to any stress? How can we help alleviate this stress?
- Do you have all of the information you need to do your job right?
- Are there things that distract you or keep you from being positive, productive, or accurate in the work you do?
Originally produced by Gallup. Adapted with permission.
More Q2 resources
The most effective managers listen to their employees’ needs and are transparent about what can be provided and when. These managers respond to the material
and emotional needs that fuel their employees’ requests.”
- Gallup
Three Material and Emotional Needs
The tangible tools and equipment necessary to do the work
The systems and processes in place (including access to information) that maximize productivity
Appropriate staffing and the acceptable handling of equipment requests
