Q1: I know what is expected of me at work.
Focus Me: Employees need to know what is expected of them at work so that they can commit, deliver, and focus on what matters most.
Managers, try this now: Set aside time to explain to each employee how they contribute to the team’s success.
Action Tool: Engaging Conversations: Expectations
Use the Engaging Conversations: Expectations tool below to ensure that you and your team understand what is expected of yout at work, even if situations change.
The most effective workgroups consistently communicate expectations, goals, priorities, and targets of improvement and opportunity. This communication helps each person on the team understand what is expected of them and why.
Engaging Conversations: Expectations
Asking individual employees and the collective team the following questions can help ensure that they understand what is expected of them at work, even if situations change:
- What does excellence look like in your current role?
- Are there times when you just don’t know what your top priority should be? How can we as a team help one another communicate needs and priorities during these times?
- What do you get paid to do?
- How can we communicate better when work is hectic and we have to quickly move from one task to another?
- How can we be clear in terms of our expectations of others?
- What is expected of us at work? What are our essential responsibilities? How does this help you understand what is expected of you?
- List your goals for the year. What do you want to accomplish?
- Have you talked to your peers in the past six months about what they
expect of you? What did you learn? - Have you talked to your internal customers in the past six months about what they expect of you? What did you learn?
Originally produced by Gallup. Adapted with permission.
More Q1 resources
Role clarity is much more than just a job description or a list of things to do. It is about an employee understanding their contribution, value, and fit within the team.”
- Gallup
Three Types of Expectations
Functional: The role’s tasks, responsibilities, and metrics
Emotional: The expectations of the working environment and the organization
Relational: The team’s collective expectations and expectations of one another
