Human Resources

Identifies operational issues within immediate work group/team and gathers information to determine root cause(s)

Resolves operational problems within established guidelines; escalates to higher-level manager as needed

Provides recommendations to improve processes and operational efficiency within immediate work group/team

Proactively identifies issues and risk

Identifies operational issues within multiple work groups and/or department and gathers information to determine root cause(s)

Resolves complex operational problems for multiple work groups and/or department; collaborates with next level manager as needed on strategic issues

Identifies operational and strategic issues within department or multiple departments/divisions and gathers information to determine root cause(s)

Resolves complex operational and strategic problems for department or multiple departments/ divisions; may require knowledge from several disciplines or areas of expertise

Seeks and identifies opportunities for long-term goal setting and achievement for department or multiple work units

Administers, interprets, and executes policies and procedures to ensure operational success of assigned staff

Informs employment decisions (hires and terminations), sets work priorities, conducts performance reviews, and corrects action as needed

Typically receives guidance and oversight from leader

May have fiscal responsibilities

Expected to recommend innovations and improvements to policies or procedures. May approve certain exceptions to policy within established guidelines based on discretion and judgement of importance

Adapts departmental plans and priorities to address resource and operational challenges

Has authority to hire and fire employees, conducts performance reviews, and corrects action as needed

Has fiscal responsibilities that require frequent interaction with all levels of management

Establishes, innovates and improves department(s) policies and procedures that impact the university and stakeholders. Has authority to lead the modification of processes and/or procedures to address high-impact issues or concerns

Responsible for decision-making related to achieving department or unit/RC long-term goals and ensuring alignment with university vision

Responsible for escalated human resources and/or people management issues (including hiring and firing decisions, pay decisions, performance reviews, and corrective action plans)

Has significant fiscal responsibilities that require frequent interaction with executive leadership such as strategic vendor selections and purchasing decisions

Oversees the work and operations within an immediate work group/team or small department

Has direct impact on the outcomes of an immediate work group/team

Typically, does not spend more than 20% of the time doing the work of those being supervised

Oversees multiple work groups/teams and/or medium department

Accountable for the performance and outcomes of work groups/teams within own discipline or function

Has direct impact on the outcomes of work groups and/or department

May have direct impact across multiple departments

Oversees a large department or multiple departments/divisions

Accountable for designing and implementing department strategy and long-term goals

Has direct impact on outcomes of multiple departments across the university

Typically participates in campus and/or university committees

May have direct impact across the entire university

Coordinates and supervises the daily activities of immediate work group/team

Sets priorities for the team to ensure task completion

Provides technical guidance to employees

Responsible for career development and growth of employees in immediate work group/team

Typically manages non-exempt positions

Manages appointed positions; may also provide oversight to Operational People Leader positions

Supervises multiple work groups/teams and/or medium-sized department

Provides technical guidance to employees

Responsible for career development and growth of employees across multiple work groups/teams

Manages appointed positions including Operational and/or Senior Operational People Leader positions

Typically participates in department or division leadership committees/teams

Provides overall guidance and strategic direction to employees

Supervises multiple areas of specialization, multiple large work groups/teams, and/or large department

Drives innovation, excellence, and change management

Responsible for career development and growth of employees in multiple work groups/teams and/or large department

Typically viewed as thought-leader in area of expertise