Indiana University
Customer Service
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Why does Customer Service Matter to Your Customer?

  • Its what they expect!

  • Did you know that….

    • a typical organization never hears from 91% of its unhappy customers. But….

    • that unhappy customer tells between 8 and 10 people of the poor experience. It can destroy the reputation of your workplace.

Did you know how important you are??
YOU can make a difference!

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