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Human Resources IU Human Resources

September 2018
HR Today

Talking to a doctor on a cell phone

Telemedicine Is Changing How You Care for Your Family

You bank online, shop online, you even order food online. Online services are a major convenience of modern life. Now you can access a doctor online as part of your IU health benefits.

Online health care, often called telemedicine, is a convenient and cost-effective way for you and your family to connect face-to-face with a doctor or health care provider using a smart phone, tablet, or computer with a webcam. Online health care visits are typically less expensive than in-office visits, they eliminate travel time to in-office visits, and can reduce the amount of time you spend away from work. 

Members enrolled in IU-sponsored health care plans through Anthem and IU Health can access convenient telemedicine services. Similar to an office visit, doctors you see online are prepared to assess your condition, offer a treatment plan, and even send prescriptions to a pharmacy of your choosing. 

When to Use Telemedicine

The doctors available online are able to address many non-emergency health issues, such as: 

  • flu
  • cold
  • fever
  • rashes
  • sore throat
  • headache
  • sprains & strains
  • heartburn
  • pink eye
  • asthma
  • acne
  • sinus infections
  • ear pain

Members enrolled with Anthem also have access to allergy, psychology, and psychiatry services. 

To minimize wait time when a medical situation arises, consider setting up an account ahead of time. Then, when you need an appointment, you can connect through the website or app, pick a doctor based on the criteria that best meets your needs, and be seen within minutes.

Claims for telemedicine visits apply to your annual deductible and out-of-pocket, just like any other medical claim. However, online visits are less expensive than an in-person office visit. 

For emergencies, always call 9-1-1.

Anthem
For those covered by any Anthem health care plan.

LiveHealth Online
You can connect to a board-certified doctor anytime, anywhere using this face-to-face online tool. In addition to receiving general medical and allergy services, patients can talk with a licensed therapist and psychologist. 

  • Availability: 24/7
  • Ages served: All ages. Patients under 18 will be connected to LiveHealth Online Medical for Kids and see a doctor comfortable with giving care to children through live video.
  • Requirements: Computer with high-speed internet and webcam or a mobile device required
  • Apps available: iPhone/iPad & Android
  • Pre-registration: Recommended to minimize wait time
  • Cost: Typically under $50

See how it works

IU Health
For those covered by the IU Health health care plan.

IU Health Video Visits
You can connect to an IU Health provider anytime, anywhere using this face-to-face online tool. General medical services are provided.

  • Availability: 24/7
  • Ages served: Patients two years of age and up. For patients under two years of age, contact your family’s pediatrician or primary care provider.
  • Requirements: Computer with high-speed internet and webcam or a mobile device required
  • Apps available: iPhone/iPad & Android
  • Pre-registration: Recommended to minimize wait time
  • Cost: Typically under $50

See how it works

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Page updated: September 2018

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