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The #1 Action Anthem Participants Must Take in 2017

image of Anthem cardWith the New Year upon us, out with the old and in with the new has added meaning for employees and dependents enrolled in the Anthem PPO HDHP or Anthem PPO $500 Deductible medical plan. Participants enrolled in these plans must show a new ID card at the doctor’s office and pharmacy to receive services.

Before visiting with a doctor or pharmacy in 2017, Anthem plan participants should take a moment to ensure they have their new 2017 Anthem ID card on hand. This year, 2017 Anthem ID cards not only include a new ID and group number but it contains all the information needed for medical, vision and prescription claims. This means, effective January 1st, Anthem plan participants no longer provide a separate Express Scripts card to fill prescriptions. The revised Anthem ID card contains all the new plan information needed for subscriber and their dependents, all on one card. Anthem plan participants must replace their 2016 Anthem and Express Scripts cards with their new 2017 Anthem ID card and update each doctor and pharmacy with their new card information. Attempting to use old cards may result in denied claims. 

If you are an Anthem plan participant and have not received your new 2017 Anthem ID card, please go to the Employee Center in One.IU to verify or update your home mailing address. Next, call Anthem Member Services: 1-844-736-0920 to request a replacement or visit anthem.com to download a customized card for immediate use. 

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